Our CSR Policy
We have been committed to a policy of sustainable development since 2007 and communicate its results regularly and transparently in our annual CSR report.
Responsible and sustainable decision-making means linking our financial performance to our environmental and social impact, as well as taking into account stakeholder expectations. Success is guaranteed by recognising that the process is just as important as the result.
Key CSR issues include nutrition and health, the choice of ingredients and their sources, responsible purchasing practices, the environmental impact of our operations, the health and safety of employees in their daily tasks and anti-discrimination policies. Together, these actions contribute to exponentially better results for our company.
For several years now, we have shared our CSR best practices, initiatives and indicators. We also actively monitor regulations and have been a member of the United Nations Global Compact since 2014.
Ensuring Our Economic Sustainability:
More than 1% of our turnover is reinvested in the research and development of new products. We develop a phenomenal number of new products across our three UK sites each year. Some highlights from 2019 include a Chocolate Orange Jaffa Pudding, a Vegan Chocolate Salted Caramelised Biscuit Cheesecake and a range of layered flapjacks.
We aim to reduce the negative impact of our operations on the environment and encourages our suppliers and carriers to do the same. To this end, we make an effort to prevent all forms of pollution, to limit waste production, to encourage recycling and to reduce our consumption of water and energy. We are committed to the gradual inclusion of environmental requirements in our purchasing data.
A Responsible Employer:
Neither we nor the companies we work with engage in any unfair commercial practices. We implement preventative measures and, if necessary, enforce sanctions when corruption or conflicts of interest occur, particularly with respect to suppliers.
In the interest of establishing long-term business relationships with our providers, all of our stakeholders are required to carry out their operations with integrity and impartiality, taking care to respect confidential information.
Our Impact on Society and our Local Bias:
Conscious of our impact on the environment, local operations, suppliers and service providers, we are committed to upholding and making public our Responsible Purchasing charter.
The charter summarises our commitments with respect to ISO 26000 in the following areas: responsible behaviour, relations with other organisations, prevention of child labour and anti-corruption policies.
Our companies play a major role in regional development and often help to maintain economic activity in rural areas. We have developed partnerships with local associations - food banks, the Restos du cœur initiative, the telethon, and the Northampton Hope Centre in England, among others.
Using high-quality ingredients and simple recipes, our products reflect our commitment to great taste and corporate responsibility.
Simplicity, provenance and nutritional content are important factors to consumers when buying food. In 2017, Mademoiselle Desserts launched its Clean M program in a continued effort to earn consumer trust, to make our products more appealing, and to ensure transparency with respect to information, our recipes and our industrial processes.
Our aim is to reduce, as far as possible, the number of ingredients in our products by eliminating emulsifiers, preservatives, and artificial dyes and flavours. This is an ongoing project for our Research and Development teams.
In parallel to this initiative, we closely monitor the sourcing of raw materials and the quality of our ingredients. Our Purchasing and Sustainable Development teams play an essential role in all of this, in particular by carrying out a social responsibility assessment for suppliers as well as conducting research into the shortest possible supply chains.